Privacy Policy

Spike Leads is committed to protecting your privacy when you use our on-line, telephone or other services (“Services”).  In this policy we explain how and why we collect information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our Web Site (as defined below) or add or change Services.  This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy (“Privacy Policy”).  As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Spike Leads or alternatively see the section “Comments” below.

Your acceptance of these Privacy Statement terms

By using spikeleads.com (“Web Site”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Spike Leads collects and processes information about you in order to:
(i) identify you each time you visit our Web Site or wish to have a Service provided;
(ii) process orders or applications submitted by you;
(iii) improve our Services and Web Site;
(iv) Customize your experience;
(v) carry out research on the demographics, interests and behavior of all of our customers; and
(vi) send you information we think you may find useful, including information about new Spike Leads products and services.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number.  You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our Web Site, we will need to know your credit/payment card number and expiration date.

You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalize your experience and tailor our Services for you (for example, tell you about special offers on things you’re interested in).

Log files/IP addresses

When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server.  We use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you entered our Web Site.  You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site.

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you.  Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that.  If you select to block cookies you may not be able to take full advantage of a Web Site.  Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the Internet.  While cookies do identify a user’s computer, they do not personally identify customers or passwords.  Credit card information is not stored in cookies.

Overall, cookies help us provide you with a better Web Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Web Site.

We use cookies for the following reasons:

(i) To recognize your computer and to access your account information;
(ii) To estimate our audience size and patterns;
(iii) To ensure that you are not asked to register twice;
(v) To track preferences and to improve and update our Web Site; and
(vi) To track the progress and number of entries in some of our promotions and contests.

We may, from time to time, allow third-party companies to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information.

With whom is the information shared?

Spike Leads will not share, sell or rent your personal information to third parties.  However, we may disclose your personal information to third party suppliers who provide services on our behalf.

Spike Leads may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Spike Leads may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Spike Leads and its Web Sites, visitors to the Web Sites and customers of our Services.

Our Web Site contains links to the sites of third parties.  When you visit these sites, we suggest that you read their privacy policies.  Spike Leads is not responsible for the privacy policies or the content of such sites.

You should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

We will only sell or rent your personal information to a third party either as part of a sale of the assets, equity or the business of Spike Leads or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about products and services

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time Spike Leads may send you details of our products and services which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at support@spikeleads.com

Security

Spike Leads places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control.  For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information. With regard to our Web Site we use secure server software (SSL) to encrypt financial information you input before it is sent to us.  While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our Web Site or our telephone services is stored on a computer located at our headquarters in South Carolina.  This is necessary in order to process the information and to send you any information you have requested.  Information submitted by you may be transferred by us to reputable third party suppliers, which may be situated outside the United States.  Not all countries outside the U.S. have data protection or privacy laws.  In addition, if you use our Services while you are outside the U.S., your information may be transferred outside the U.S. in order to provide you with those Services.

How long is the information stored?

Spike Leads will retain your personal data until we determine the information is no longer needed, or as otherwise required by law.

California Residents – Your Options

  • Request to access personal information – You may submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.
  • Request correction of personal data we hold about you – This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request deletion of personal information – You may request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Spike Leads will disclose to you. You may also ask us to delete or remove your personal data where you have successfully exercised an objection to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you may object to processing of such data. You may also object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your sensitive personal data – This enables you to ask us to suspend the processing of your sensitive personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data – however, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Automated decision making and profiling – ‘Automated Decision Making’ refers to credit decisions regarding consumer lending terms or conditions predicated solely on the creditor’s automated processing of personal data. This means credit decisions may be made by a creditor, for example, using software code or an algorithm which does not require human intervention. We do not extend credit or make credit decisions for any person and we do not use your personal data as part of any such automated decision making or profiling when servicing your account.
  • Non-discrimination – We will not discriminate against you if you exercise any of these options.
  • Use of an authorized agent – You can designate an authorized agent to make any of these requests by providing your express written authorization. We must be able to verify your identity and the authorization must include the authorized agent’s name, address, telephone number, and email address (for providing the personal information collected or to respond to a request for deletion).

Virginia Residents – Your Options

  • Request to access personal information – You may submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.
  • Request correction of personal data we hold about you -This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request deletion of personal information – You may request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Spike Leads will disclose to you. You may also ask us to delete or remove your personal data where you have successfully exercised an objection to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you may object to processing of such data. You may also object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data – This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Automated decision making and profiling – ‘Automated Decision Making’ refers to credit decisions regarding consumer lending terms or conditions predicated solely on the creditor’s automated processing of personal data. This means credit decisions may be made by a creditor, for example, using software code or an algorithm which does not require human intervention. We do not extend credit or make credit decisions for any person and we do not use your personal data as part of any such automated decision making or profiling when servicing your account.
  • Non-discrimination – We will not discriminate against you if you exercise any of these options.

Colorado Residents – Your Options

  • Request to access personal information – You may submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.
  • Request correction of personal data we hold about you -This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request deletion of personal information – You may request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Spike Leads will disclose to you. You may also ask us to delete or remove your personal data where you have successfully exercised an objection to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you may object to processing of such data. You may also object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Automated decision making and profiling – ‘Automated Decision Making’ refers to credit decisions regarding consumer lending terms or conditions predicated solely on the creditor’s automated processing of personal data. This means credit decisions may be made by a creditor, for example, using software code or an algorithm which does not require human intervention. We do not extend credit or make credit decisions for any person and we do not use your personal data as part of any such automated decision making or profiling when servicing your account.

Utah Residents – Your Options

  • Request to access personal information – You may submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.
  • Request deletion of personal information – You may request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Spike Leads will disclose to you. You may also ask us to delete or remove your personal data where you have successfully exercised an objection to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you may object to processing of such data. You may also object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Non-discrimination – We will not discriminate against you if you exercise any of these options.

Connecticut Residents – Your Options

  • Request to access personal information – You may submit a verifiable request for access to your personal information that we collected about you, subject to certain exceptions. This may include the categories and specific pieces of information collected, the sources of that information and the business or commercial purpose for the collection or disclosure of that information.
  • Request correction of personal data we hold about you -This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request deletion of personal information – You may request that we delete your personal information, however, state and federal law may prohibit us from deleting personal information, which Spike Leads will disclose to you. You may also ask us to delete or remove your personal data where you have successfully exercised an objection to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data – Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you may object to processing of such data. You may also object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request the transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Automated decision making and profiling – ‘Automated Decision Making’ refers to credit decisions regarding consumer lending terms or conditions predicated solely on the creditor’s automated processing of personal data. This means credit decisions may be made by a creditor, for example, using software code or an algorithm which does not require human intervention. We do not extend credit or make credit decisions for any person and we do not use your personal data as part of any such automated decision making or profiling when servicing your account.

Children’s Privacy

This Web Site is intended for use by a general audience and does not offer services to children under 13 years of age. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us as described below.

Privacy Policy Changes

Spike Leads may change this Privacy Policy at any time. Notice of any new or revised Privacy Policy, as well as the location of the new or revised statement, will be posted on the Web Site after the change. It is the obligation of users visiting the website before the change to learn of changes to the Privacy Policy since their last visit.

If there are material changes to the Privacy Policy or in how we will use your personal data, we may notify you by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

Comments

Please e-mail any questions, concerns or comments you have about our Privacy Policy to support@spikeleads.com or write to us at: 200 Rodeo Dr., Myrtle Beach, SC 29579; 1-800-774-5318.

Spike Leads

200 Rodeo Dr
Myrtle Beach, SC 29579

Phone Number:
800-SPIKE18
800-774-5318

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